Great Customer Service from Start to Finish

Within 45 minutes of arrival, Leigh, sales rep, took photos and measurements and provided my wife and I with an iPad-supported presentation covering the GAF Lifetime Roofing System, and a line-by-line explanation of the proposed contract (reps from 4 other companies simply handed me documents to read). Also, she voluntarily gave us 2 product upgrades no other company offered us. And she cheerfully and patiently answered all our questions, even in the days after she had sealed the deal. Finally, she was present to observe the start of the project. That's great customer service! Dr. Roof's contract was well-organized and easy to read. As a GAF Master Elite certified contractor, Dr. Roof was able to provide us with a GAF Golden Pledge extended warranty. And, unlike other contractors we encountered, Dr. Roof is a TrustDALE certified company offering a TrustDALE Make it Right Guarantee. The roofers maintained a safe, clean jobsite for the 2-day project. All repairs were preannounced and approved. Of note, Dr. Roof voluntarily modified the plan to eliminate a dead spot that had chronically trapped debris, at no extra cost to me. Denis, Quality Control Supervisor, visited at least twice a day. The day after the project's completion, he returned for a final quality check. When I opined 2 shingles along the front eave might impede the flow of water into the gutter, Denis fixed the potential problem on-the-spot. Lori handled our billing in a very pleasant and efficient manner.

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