Hi again! Dr. Roof at your service. Today I’d like to discuss the concept of “salespeople”with you. When you call a company and they say they’ll send a salesperson out to you,what do you expect? What you receive is usually someone who inserts their opinion into your situation and tries to upsell you on various parts of their products or services.

That’s where we believe we’re different at Dr. Roof. Of course, we can diagnose a problematic roof and make suggestions for repair or replacement, however, we believe it’s our job to educate customers on their choices and let them decide what’s best for their situation. After all, when salesmen are trained to overcome objections, it doesn’t mean that their retorts are going to be right for your specific situation, it’s just designed to bring them one step closer to a “sale.”

Whatever your needs, we are not here to tell you what to do, and you’ll never be “sold” by anyone at Dr. Roof. Our professional service people are here to take a thorough look at your roof’s current state, explain it to you in layman’s terms including all of the options available and the pros and cons of each, and answer any questions you have about the decision-making process. Hopefully, it will be you who decides to buy once you understand the various repair or replacement options that are available to you.

May I leave you with three thoughts?

  1. How can a roofing contractor or representative give you realistic advice and education by eyeballing your roof from the ground, or by failing to perform a thorough analysis of the conditions of your roof and all adjoining components? This failure indicates a desire to sell you. Doesn’t it seem reasonable that they would need to inspect the area in order to properly diagnose the problems and offer the solutions?
  2. Would you rather have a salesman or an educator discuss your roof’s repair or replacement with you?
  3. When you receive a “special today only price,” an estimate based on a salesperson’s ground-level assessment of your roof, or anything less than a thorough, detailed assessment, what might that company be missing in the quality repair of your roof?

If you need a second opinion or are unsure if what you’ve been told is reasonable, feel free to give us a call. As always, we’re on your side, as evidenced by our outstanding reputation and over 78,000 satisfied Atlanta-area customers.