Dr. Roof's Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Dr. Roof anytime you interact with us, such as when you visit our website, when you purchase Dr. Roof products and services, or when you call our sales or help desk. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Dr. Roof, and we go to great lengths to protect it.

Why we collect personal information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you.

What information we collect and how we may use it

There are a number of situations in which your personal information may help us give you better service. For example:
* We may ask for your personal information when you're discussing a service issue on the phone with an associate or purchasing a roofing product.

* When you interact with Dr. Roof, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information.
* We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
Dr. Roof takes your privacy very seriously.
Dr. Roof does not sell or rent your contact information to other marketers.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information

Dr. Roof takes precautions - including administrative, technical, and physical measures - to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

Integrity of your personal information

Dr. Roof has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by call us at 770-552-ROOF.

Cookies and other technologies

As is standard practice on many corporate websites, Dr. Roof's website uses "cookies" and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. Dr. Roof will not use the information collected to market directly to that person.

In some of our email messages we use a "click-through URL" linked to content on the Dr. Roof website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

Our company wide commitment to your privacy

Dr. Roof takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Dr. Roof employees and strictly enforce privacy safeguards within the company. In addition, Dr. Roof supports industry initiatives, such as BBBonline, to preserve privacy rights on the Internet and in all aspects of electronic commerce.

Dr. Roof's website has links to the sites of other companies. Dr. Roof is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions

If you have questions or concerns about Dr. Roof's Customer Privacy Policy or data processing, please use the appropriate regional email addresses (see list below) to contact us. The Dr. Roof Data Controller will respond to your inquiry within 30 days. drroof@drroof.com.

Dr. Roof may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.